Pricing

Prices on this website are subject to change without notice. We are human, and due to the sheer volume of items we carry, errors do occur. We cannot be held responsible for typographical or price errors shown on this website. We apologize in advance.

I JUST PLACED MY ORDER, WHEN WILL IT BE SHIPPED?

There is a 48-72 hour processing time for all orders, with most orders sent out for delivery within 48 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a TRACKING EMAIL will automatically be sent to the email on the order to showcase that the package is ready for shipment and sent to USPS for shipping deliveries. Our order processing time is 48 business hours once the order has been placed, excluding weekends and holidays.

NOTE: During the busy holiday season or after holiday promotion, processing can take up to 72 business hours.

Do you charge tax?

We may be required to collect sales tax on out-of-state sales. You may or may not be required to pay sales tax based on where you live. When you get to the checkout screen, it will tell you whether tax is owed for your order. Dealer, government, and non-profit customers must provide a copy of their tax certificate to avoid these charges. International customers may have export taxes or customs duties added to their orders.

I DID NOT RECEIVE A CONFIRMATION NUMBER, WHERE IS IT?

Order confirmation emails are sent within 12-hours of the order being placed. If a contact email was not provided at the time of checkout, or an incorrect/invalid email address was entered, the confirmation email will not be properly sent to your inbox. Please also be sure to check your spam/junk folder if it does not appear in your inbox. Please verify the information at the time of checkout to avoid further issues. If you believe that the email was not received due to the reasons mentioned, please feel free to contact us regarding the matter and we will provide you with your order number along with your tracking number (if the order has already begun processing).

CAN’T FIND WHAT YOU ARE LOOKING FOR ON OUR WEBSITE?

If you can’t find any of your products of preference on our website contact us. It’s either the product is out of stock or still to be purchased by our Purchasing Manager.

Can I special order?

We will gladly try to fill special orders from any of the companies whose products we sell. The customer must provide the manufacturer’s stock number for the item desired. The minimum amount for a special order is $1000.00. All special orders must be prepaid. No refunds, returns, or exchanges are allowed on special order items.

Licenses and regulations

Export licenses for international orders are required in order to send reload powder. To obtain an export license we need the following items: An order for the goods desired, an import permit for these items, or a letter from the government of the destination country stating no license is required. You may be required by the U.S. Department of State to obtain a license for additional items. We suggest large orders which can be broken into smaller shipments since a license is good for 48 months or until all goods have been shipped, whichever comes first.

How do you ship?

We use UPS, FedEx, and the US Postal system to ship our products. We will try to ship your order by the shipper you prefer but reserve the right to change shipping methods to lower your cost or to comply with shipping regulations. 2nd Day or Next Day Shipping is available within the United States at an additional cost. Orders to Hawaii and Alaska must either go through express shipping or the mail. Please use a physical address for all non-postal options. All express shipping options must be received by 3:00 PM CST, Monday-Saturday.

Reload Powder will be charged a $35.00 hazardous materials fee if shipped by 2nd Day or Next Day Air.

Overweight Items and Packages: Overweight Package Changes – Due to a recent change in shipping policies from both FedEx and UPS, packages shipping over 50lbs will incur a $12.00 Surcharge.

How accurate are the expected dates for items that are on order?

Date estimates concerning certain arrival dates for items are based on the historical shipping data for each specific manufacturer. Please keep in mind that these dates are estimates and that they may not always be accurate due to unforeseen circumstances.

Can I ask for specific packaging?

If you have a specific packaging request we will do our best to accommodate your packaging preference. Please call customer service at (620) 266-9461 to make these requests.

Smokeless Powder

All orders containing powder will charge a $16.00 hazardous materials charge per shipping box containing these items. The powder cannot be shipped by air. Powder and primers can be packed together on ground shipments for one hazardous charge provided the total weight of the order (including packaging) remains below 50 lbs. (Feb 2020: Due to a recent change in shipping policies from both FedEx and UPS, packages over 50lbs will incur a $12.00 Shipping Surcharge. This means that we will have to limit the amount of actual weight of Hazardous Materials to 40lbs per HazMat box to ensure that there is enough of a buffer to meet the overpacking requirement by UPS and FedEx. ) If your order must go in more than one box an additional hazardous materials charge of $16.00 may be charged. You will be notified before this happens to approve the charge. We will always attempt to configure the package to help optimize the shipment at the lowest possible cost.

NOTE: Hazardous products may not be returned. Please be sure to double-check your order involving these items carefully before confirming.

Why do I not get Charter Arms shop’s e-mails?

If you are trying to retrieve your password via our website and do not get an e-mail back from us within a reasonable amount of time, your e-mail provider might consider our response as spam. This is due to the fact that the e-mail is being sent via an automated process. Please check with your provider and adjust your spam filter accordingly. This problem also applies to order or registration confirmations.

WHAT METHOD OF PAYMENT DO YOU ACCEPT?

For the moment we do accept the following:

  • CASH APP
  • ZELLE
  • APPLE PAY