FAQ

Pricing

Prices on this website are subject to change without notice. We are human, and due to the sheer volume of items we carry, errors do occur. We cannot be held responsible for typographical or price errors shown on this website. We apologize in advance.

I JUST PLACED MY ORDER, WHEN WILL IT BE SHIPPED?

There is a 48-72 hour processing time for all orders, with most orders sent out for delivery within 48 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a TRACKING EMAIL will automatically be sent to the email on the order to showcase that the package is ready for shipment and sent to USPS for shipping deliveries. Our order processing time is 48 business hours once the order has been placed, excluding weekends and holidays.

NOTE: During the busy holiday season or after holiday promotion, processing can take up to 72 business hours.

Do you charge tax?

We may be required to collect sales tax on out-of-state sales. You may or may not be required to pay sales tax based on where you live. When you get to the checkout screen, it will tell you whether tax is owed for your order. Dealer, government, and non-profit customers must provide a copy of their tax certificate to avoid these charges. International customers may have export taxes or customs duties added to their orders.

I DID NOT RECEIVE A CONFIRMATION NUMBER, WHERE IS IT?

Order confirmation emails are sent within 12-hours of the order being placed. If a contact email was not provided at the time of checkout, or an incorrect/invalid email address was entered, the confirmation email will not be properly sent to your inbox. Please also be sure to check your spam/junk folder if it does not appear in your inbox. Please verify the information at the time of checkout to avoid further issues. If you believe that the email was not received due to the reasons mentioned, please feel free to contact us regarding the matter and we will provide you with your order number along with your tracking number (if the order has already begun processing).

CAN’T FIND WHAT YOU ARE LOOKING FOR ON OUR WEBSITE?

If you can’t find any of your products of preference on our website contact us. It’s either the product is out of stock or still to be purchased by our Purchasing Manager.

Can I special order?

We will gladly try to fill special orders from any of the companies whose products we sell. The customer must provide the manufacturer’s stock number for the item desired. The minimum amount for a special order is $1000.00. All special orders must be prepaid. No refunds, returns, or exchanges are allowed on special order items.

Licenses and regulations

Export licenses for international orders are required in order to send reload powder. To obtain an export license we need the following items: An order for the goods desired, an import permit for these items, or a letter from the government of the destination country stating no license is required. You may be required by the U.S. Department of State to obtain a license for additional items. We suggest large orders which can be broken into smaller shipments since a license is good for 48 months or until all goods have been shipped, whichever comes first.